Job Title: Onsite Conferencing Concierge (Audio Visual Technician)
Pay range: $27 - 29/hr
Duration: 12 months with possible extension
Onsite
Job Title:
Onsite Conferencing Concierge (Collaboration Service Engineer)
Position Summary
The Onsite Conferencing Concierge is a highly visible, customer-focused role responsible for ensuring seamless, frictionless meeting experiences within high‑traffic office locations (PODs). This role blends technical expertise with white‑glove service, providing proactive room readiness, real-time meeting support, and hands-on issue resolution to protect critical business and executive interactions.
The Concierge serves as both a local collaboration expert and a remote support extension, helping users across locations troubleshoot conferencing challenges and adopt best practices across MS Teams Rooms and related technologies.
Key Responsibilities
Daily Operations & Room Readiness
Conduct early-morning room readiness checks prior to the first scheduled meetings to proactively identify and resolve
Validate functionality of audio, video, displays, room controls, and connectivity
Perform checklist-driven inspections to ensure consistent quality and reliability across all rooms
Live Meeting Support
Provide rapid, in-room response during live meetings and high-visibility events to prevent or resolve disruptions
Support executives and critical business meetings with a high-touch, white-glove approach
Troubleshoot issues related to:
Audio quality and tuning
Video/camera framing and alignment
Content sharing and proximity join
Device pairing and connectivity
Technical Operations & Maintenance
Assist Conferencing, Collaboration & Content Product Team with maintenance of firmware, software, and Teams application currency across conferencing systems
Identify recurring issues and coordinate remediation with vendors and engineering teams
Own and track post-installation punch list items and ensure completion
User Engagement & Enablement
Provide in-the-moment coaching and support to meeting participants
Deliver lightweight training on:
Casting and wireless sharing
Teams meeting controls and features
Room best practices and etiquette
Maintain a visible and approachable presence to encourage early issue reporting
Cross-Site Support & Remote Assistance
Provide remote troubleshooting support for other office locations and users as needed
Assist service desk and engineering teams in diagnosing complex conferencing issues
Share knowledge, trends, and recurring issues to improve enterprise-wide collaboration experiences
Metrics & Continuous Improvement
Contribute to and improve key service metrics, including:
Room readiness rates
Mean time to resolution (MTTR)
Incident volume trends
Proactive vs. reactive fix ratios
Identify opportunities to reduce friction and improve the end-user experience
Required Skills & Qualifications
Experience supporting enterprise conferencing platforms (e.g., MS Teams Rooms)
Strong troubleshooting skills across AV, networking, and endpoint technologies
Ability to diagnose and resolve issues requiring physical, in-room intervention
Familiarity with:
Audio/video systems and room acoustics
Device firmware/software lifecycle management
Collaboration platform features and integrations
Ability to work independently in a fast-paced, high-visibility environment
Role Impact
This role is critical to:
Ensuring reliable, high-quality meeting experiences
Reducing disruptions that cannot be detected or resolved remotely
Supporting executive engagement and business continuity
Improving user confidence and adoption of collaboration technologies
Summary
The Onsite Conferencing Concierge serves as the frontline ambassador for collaboration technology, combining technical expertise with a service-first mindset to deliver seamless, frictionless meeting experiences across the enterprise.
Dexian is a leading provider of staffing, IT, and workforce solutions with over 12,000 employees and 70 locations worldwide. As one of the largest IT staffing companies and the 2nd largest minority-owned staffing company in the U.S., Dexian was formed in 2023 through the merger of DISYS and Signature Consultants. Combining the best elements of its core companies, Dexian's platform connects talent, technology, and organizations to produce game-changing results that help everyone achieve their ambitions and goals.
Dexian's brands include Dexian DISYS, Dexian Signature Consultants, Dexian Government Solutions, Dexian Talent Development and Dexian IT Solutions. Visit to learn more.
Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.
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